Making a checklist is a viable way helping to make a decision about choosing the
right Home Healthcare Company for you or your love one. This decision will most likely
effect the client as well as their family. There are many points that must be covered
before choosing a Home Healthcare Company. This means you have decided against In
Companion Care, Adult Day Care, Assisted Living Or a Nursing Homes as a option.
(1) Certifications and Qualifications Is the Healthcare Agency licensed and bonded
in your state. Do all employees have proper training to care for your loved one.
Do each caregiver have the experience and knowledge to accommodate all the requirements
of you or your loved one. Discuss with the caregiver what services you want and what
your expectations are. Always asked each party to repeat their expectations so there
can be no confusion later. Be sure to put all the information writing so you and
the caregiver totally understand what is expected. This will also clarify to both
parties what was originally agreed upon thus reducing the likelihood for conflict.with
(2) What are their rates? Are their services covered by Medicare, Medicaid or personal
insurance. If so will the home healthcare company bill the insurance directly our
most payment be made to them by the client. How much are there hourly rates? Are
there rates higher on weekends and evenings? Always get written detailed pricing
before any agreement is made. Always read every contract you sign…
(4) do they offer any form of Transportation? Are they able to drive a clients to
doctors appointments, shopping, church and other venues. Do they have adequate insurance
on their vehicle to cover this.
(3) What Hours Are They Available. Do They offer 24 hour service? What hours and
days are they available? Will they stay overnight if needed?
(5) Background Check. Most companies do a comprehensive background check on their
employees before sending them into your home. Be sure to ask if all employees go
through a background check? This is important for your safety and that of the loved
one (this may be a personal preference)
(6) Duties of Caregiver.Find out all the services the home healthcare company provides
cooking, cleaning, dishes, laundry… (make sure they offer a 24 hour emergency call
service.) be sure that someone is on duty in case of emergency. Acquire this emergency
number and be sure it is accessible…
(7) Compatibility Most home healthcare companies have a large number of employees.
If your loved one bonds with a particular employee see if they will send that person
exclusively to provide care. Some older people have a problem with change in their
daily routines. This may be a drawback to this option…
(8) Meet with the home healthcare provider. Do not be afraid to ask questions about
the company and their services (there is no such thing as a dumb question). Make
sure you or your loved one is comfortable with the people providing the service.
If your parent or loved one is a client be sure to drop in unannounced at various
times of the day to see the quality of care the company is providing.
(9) “Making the Decisions” Ask the company for a care plan for your loved one. Make
sure you and your loved one understand and agree to all the terms of the care plan.
This is very important. If you would like to add to the care plan be sure and discuss
your wants and needs with the home healthcare provider.